shipping

TERMS, CONDITIONS & SHIPPING
 
PLEASE READ THE BELOW CAREFULLY BEFORE PURCHASING.
BY PURCHASING WITH GUMNUT BY IRIS YOU ARE AGREEING TO THESE TERMS AND CONDITIONS.
All GUMNUT orders are sent out of Brisbane, Australia. 
All GUMNUT returns are to be sent back to Brisbane, Australia. 
 
  
SHIPPING WITHIN AUSTRALIA
 
We send with Australia Post @ $10 as a flat rate and it takes 2-8 business days depending on location.
 
We also send Express Australia Post packages @$15 as a flat rate and it takes 1-4 business days depending on location.
Email gumnutbyiris@gmail.com with any delayed order enquiries.
 
Orders are prepared from readily available stock; they are sent out within 3 business days.
Once your order is processed you will receive a confirmation email from GUMNUT by Iris with tracking information.
 
Please make sure that the shipping address is correct as we're unable to redirect orders once they are dispatched.

GUMNUT is not responsible for any delays caused by Australia Post. Please contact gumnutbyiris@gmail.com for any special circumstances in which you require our assistance.
  
 
INTERNATIONAL ORDERS - PLEASE READ CAREFULLY
 
International orders will be sent via Australia post at a flat rate of $35 and please allow for a delivery time of 6-27 days.
 
International orders may be subject to additional taxes, customs duties and fees levied by the destination country. GUMNUT by Iris cannot be held responsible for any of these fees incurred, therefore the recipient is liable. Please contact your local custom’s offices if you require more information regarding duties and taxes.
 
GUMNUT by Iris is under no responsibility to accept a return, nor issue a refund, where the customer has declined to pay these fees.

Shipments which are rejected by the receiver may result in the customer incurring a redirection fee. If the package is returned to GUMNUT, the customer forfeits the original shipping costs.
  
 
RETURN POLICY
 
GUMNUT by Iris is unable to cancel an order once it has been placed with our online store. 
GUMNUT by Iris will happily authorise Store Credit or a Refund for any full priced product purchased from our online store (holidaythelabel.com) within 14 days* of the products original delivery date.
Your satisfaction is our main priority and we want you to enjoy your online shopping experience with us! Although you may try on an item, all returned products must be returned in new and unused condition with all swing tags attached and protective packaging intact.
If you would like to return a product simply email us at gumnutbyiris@gmail with your order number in the subject line, within 14 days of delivery for return delivery instructions. After the expiry of the 14 day period, no Refund or Store Credit can be offered.
 
The cost of sending back the product is at the customer's expense and original shipping costs are non-refundable, unless we deem the product faulty, in which case we will reimburse you for the product and shipping costs upon our inspection.
 
GUMNUT BY IRIS can not be held responsible for any lost or undelivered returns; for this reason, we strongly recommend using a tracking service when sending the product back to ensure it’s safe delivery with us.
 
You will receive your Refund or Store Credit once we have received and approved that the product is in its original condition. A return processing time of up to 5 business days may apply.